Getting Process Monitor logs for MS Support services


 In this article i descibe how to get process monitor log for sending Microsoft Support Services .

1)      Download Process Monitor from this link and install it on your Client Machine.
http://technet.microsoft.com/en-us/sysinternals/bb896645

2)      Run Process Monitor. Please  dont define any filter. And select red rectangled options on screenshoot.

3)      Quickly reproduce the error or the issue as fast as possible.

4)      After that for saving please select File->Save and open save dialog window
Select “All events”
And for Format select “Native Process Monitor Format (PML)

5)      Upload the log files

NOTE: If you need to transfer these files to Microsoft File Services , please compress files in zip file. If zip file size is bigger than  5GB please spearate multiple files that lower than 5GB.

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About bpostaci
Sr. Support Escalation Engineer in Microsoft.

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